Helpdesk Support Analyst (Hybrid)

Placements24; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Training opportunities

Collaborative team environment

Job summary

Placements24 in Paarl is seeking a skilled Helpdesk Support Analyst to provide essential technical support and troubleshooting to employees and clients on-site. You will play a key role in maintaining IT systems and resolving issues quickly to minimize downtime.

Join a proactive IT team focused on technical excellence. The role involves handling tickets, hardware/software installation, and documentation. Strong problem-solving and clear communication are essential for success.

Qualifications

• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Strong knowledge of Windows and macOS operating systems, software applications, and hardware.
• Experience with network troubleshooting and support.
• Excellent problem-solving and analytical skills.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Respond to and resolve IT support requests via ticketing system, phone, and in-person.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot network connectivity, hardware, and software issues.
• Provide technical assistance and guidance to users on various IT-related matters.
• Document IT procedures, solutions, and system configurations.

Skills

Helpdesk experience

Windows

macOS

Network troubleshooting

Problem solving

Communication

Analytical thinking

Job description

About the Role

Our client is looking for a skilled Helpdesk Support Analyst to provide essential technical support and troubleshooting to their employees and clients in Paarl . This on-site role is crucial for maintaining the operational efficiency of IT systems and resolving technical issues promptly. You will be a key member of the IT support team, ensuring that all technical challenges are addressed with expertise and a focus on minimizing disruption. This position is ideal for an individual with strong technical aptitude and excellent problem-solving skills.

Key Responsibilities

• Respond to and resolve IT support requests via ticketing system, phone, and in-person.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot network connectivity, hardware, and software issues.
• Provide technical assistance and guidance to users on various IT-related matters.
• Document IT procedures, solutions, and system configurations.

Requirements

• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS), software applications, and hardware.
• Experience with network troubleshooting and support.
• Excellent problem-solving and analytical skills.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive annual salary commensurate with experience.
• Opportunity to work within a dynamic IT team in Paarl.
• Comprehensive health insurance and retirement plan.
• Access to training and certifications for career advancement.
• A collaborative work environment focused on technological innovation.