Helpdesk Support Analyst

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

IT certifications

Stable work environment

On-site support

Salary commensurate with experience

Job summary

Placements24 is seeking a skilled Helpdesk Support Analyst to join their IT support team in Centurion. The role involves providing first-level technical support to employees, resolving hardware, software and network issues, and maintaining productive IT operations.

The ideal candidate is a patient problem-solver with hands-on experience and strong communication skills. Responsibilities include handling tickets, configuring hardware and software, managing user access, and documenting solutions

Qualifications

• Proven experience as a Helpdesk Support Analyst or similar role.
• Strong knowledge of operating systems (Windows, macOS), and common office applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent diagnostic and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Provide technical assistance and troubleshooting for hardware, software, and network issues.
• Respond to support tickets and user requests in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user account management and access control.
• Document technical solutions and create knowledge base articles for common issues.

Skills

Helpdesk experience

Windows

macOS

Networking

Diagnostics

Communication

Tools

Office applications

Job description

About the Role

Our client seeks a skilled and proactive Helpdesk Support Analyst to join their IT support team in Centurion . You will be responsible for providing first-level technical support to employees, resolving hardware, software, and network issues. This role is crucial in ensuring smooth IT operations within the organization and maintaining high levels of employee productivity. The ideal candidate is a patient problem-solver with a strong understanding of IT systems and a commitment to delivering exceptional support services in a hands-on capacity.

Key Responsibilities

• Provide technical assistance and troubleshooting for hardware, software, and network issues.
• Respond to support tickets and user requests in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user account management and access control.
• Document technical solutions and create knowledge base articles for common issues.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar role.
• Strong knowledge of operating systems (Windows, macOS), and common office applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent diagnostic and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Attractive annual salary commensurate with experience.
• Comprehensive health and wellness benefits package.
• Opportunities for further IT certifications and training.
• Secure and stable work environment within a leading company.
• On-site technical support resources and team collaboration.