Helpdesk Analyst

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

IT certifications and training

Medical and retirement benefits

Team-oriented environment

Job summary

Placements24 in Bloemfontein is seeking a skilled Helpdesk Analyst to join our IT support team. You will provide first- and second-level technical support to internal staff and help maintain system performance in a hybrid on-site/remote setup.

Responsibilities include responding to tickets, diagnosing hardware, software, and network issues, installing and configuring systems, and documenting procedures for end-users.

Qualifications

• 2+ years of experience in IT helpdesk or technical support.
• Solid understanding of computer hardware, operating systems, and networking concepts.
• Experience with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.
• Effective interpersonal abilities.

Responsibilities

• Respond to and resolve IT support tickets submitted by employees.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and related infrastructure.
• Provide technical assistance and training to end-users.
• Document support procedures and maintain IT asset inventory.

Skills

IT troubleshooting

Customer service

Communication

Analytical thinking

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is seeking a skilled Helpdesk Analyst to join their IT support team in Bloemfontein. This role is crucial for providing first and second-level technical support to internal staff, ensuring the smooth functioning of all IT systems. You will be responsible for diagnosing and resolving a wide range of technical issues, maintaining system performance, and enhancing user productivity. This hybrid position offers a balance between on-site collaboration and remote work flexibility.

Key Responsibilities

• Respond to and resolve IT support tickets submitted by employees.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and related infrastructure.
• Provide technical assistance and training to end-users.
• Document support procedures and maintain IT asset inventory.

Requirements

• Minimum 2 years of experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems, and networking concepts.
• Proficiency with remote support tools and ticketing systems.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.

Benefits

• Competitive salary and potential for bonuses.
• Hybrid work arrangement for enhanced flexibility.
• Opportunities for IT certifications and training.
• Comprehensive medical and retirement benefits.
• A team-oriented and supportive work environment.