Helpdesk Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Job summary

Placements24 is seeking a proactive Helpdesk Coordinator to join their IT department in a fully remote role, supporting Mahikeng-based operations. You will manage daily helpdesk activities, provide technical support to end-users, and maintain system documentation to ensure reliability and performance across the organization.

The role requires strong organizational skills, experience in ticketing systems, and the ability to work independently within a distributed team, ensuring timely resolutions

Qualifications

• Proven experience in a helpdesk environment, coordinating or senior support.
• Strong technical aptitude across computer systems, networks, and common software.
• Excellent organizational skills for remote work and prioritization.
• Able to work independently and in a distributed team.

Responsibilities

• Oversee daily IT helpdesk operations and ticket queues.
• Provide technical support for hardware, software, and network issues.
• Develop and maintain documentation for IT processes and solutions.
• Coordinate with IT teams to resolve escalated issues and improve systems.
• Monitor performance and implement preventative measures.
• Manage IT assets and maintain inventory records.

Skills

Helpdesk coordination

Technical aptitude

Remote work

Ticketing systems

Communication skills

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client is seeking an organized and proactive Helpdesk Coordinator to join their dynamic IT department, operating remotely to support their Mahikeng -based operations. This crucial role involves managing the daily operations of the IT helpdesk, ensuring efficient ticket resolution, providing technical support, and maintaining system documentation. You will be instrumental in ensuring that all users receive timely and effective technical assistance, contributing to overall productivity and system stability. This is an excellent opportunity for an individual with strong organizational and technical skills to excel in a remote work environment and contribute to a robust IT infrastructure.

Key Responsibilities

• Oversee the daily operations of the IT helpdesk, managing ticket queues and ensuring timely resolution of issues.
• Provide technical support and troubleshooting assistance to end-users for hardware, software, and network problems.
• Develop and maintain clear documentation for IT processes, procedures, and solutions.
• Coordinate with other IT teams to resolve escalated issues and implement system improvements.
• Monitor system performance and identify potential issues, implementing preventative measures.
• Manage IT assets and ensure accurate inventory records are maintained.

Requirements

• Proven experience in a helpdesk environment, preferably in a coordinating or senior support role.
• Strong technical aptitude with a solid understanding of computer systems, networks, and common software applications.
• Excellent organizational skills and the ability to manage priorities effectively in a remote setting.
• Proficiency in using ticketing systems and remote support tools.
• Strong communication and interpersonal skills for effective user interaction.
• Ability to work independently and as part of a distributed team.

Benefits

• Competitive annual salary based on experience and qualifications.
• Full remote work arrangement offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and certifications.
• A collaborative and supportive remote team culture.