Polokwane IT Helpdesk Analyst - Essential Tech Support

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Overtime pay

Medical aid

Retirement benefits

IT training

Polokwane office

Job summary

Placements24 in Polokwane seeks a diligent IT Helpdesk Analyst to provide first-line support for employees, resolving hardware, software, and network issues, and helping maintain a stable IT environment. This on-site role emphasizes strong customer service and clear communication, with opportunities for IT training and professional certifications, and a supportive work setting in Polokwane.

You will work both independently and as part of a team to ensure prompt resolution and smooth operation of

Qualifications

• Prior helpdesk or technical support experience.
• Solid understanding of computer hardware, software (Windows/Office Suite) and networks.
• Strong communication and customer service skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage user accounts, passwords, and access privileges.
• Maintain accurate records of IT assets, support requests, and resolutions in the helpdesk system.
• Assist with IT system upgrades and maintenance tasks as directed.

Skills

IT Helpdesk

Windows

Networking basics

Customer service

Troubleshooting

Job description

Placements24 in Polokwane seeks a diligent IT Helpdesk Analyst to provide first-line support for employees, resolving hardware, software, and network issues, and helping maintain a stable IT environment. This on-site role emphasizes strong customer service and clear communication, with opportunities for IT training and professional certifications, and a supportive work setting in Polokwane.

You will work both independently and as part of a team to ensure prompt resolution and smooth operation of