Hybrid Tech Support Specialist | Training & Benefits

Placements24; Klerksdorp; Hybrid; ZAR 201,000 - 301,000; Full time

Benefits offered by this job

Competitive salary with incentives

Flexible hybrid work arrangement

Technical training and certifications

Health and wellness benefits

Job summary

Placements24 is seeking a detail-oriented Technical Support Representative to join our hybrid team in Klerksdorp. You will diagnose problems, guide users through solutions, and ensure high customer satisfaction while working in a flexible in-office/remote setup.

Ideal candidates have strong technical aptitude, experience in IT support, and excellent communication skills to handle hardware and software issues for diverse customers in the North West province.

Qualifications

• Previous experience in a technical support role or similar customer-facing IT position.
• Strong knowledge of computer hardware, software, networks, and troubleshooting techniques.
• Familiarity with CRM and remote support tools.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a hybrid team environment.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Maintain records of customer interactions and document recurring technical issues.

Skills

Computer hardware

Software troubleshooting

Networks

CRM

Tools

Remote support tools

CRM

Job description

Placements24 is seeking a detail-oriented Technical Support Representative to join our hybrid team in Klerksdorp. You will diagnose problems, guide users through solutions, and ensure high customer satisfaction while working in a flexible in-office/remote setup.

Ideal candidates have strong technical aptitude, experience in IT support, and excellent communication skills to handle hardware and software issues for diverse customers in the North West province.