Helpdesk Analyst

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Paid time off

Training opportunities

Job summary

Placements24 is seeking a skilled Helpdesk Analyst in Kimberley to provide essential IT support and troubleshoot hardware, software, and network issues. You will assist end-users, manage accounts and permissions, and contribute to IT documentation and asset management.

The role focuses on delivering timely solutions with strong user satisfaction, participation in ongoing IT training, and opportunities for advancement within a dedicated Northern Cape IT team.

Qualifications

• 2–3 years of experience in IT helpdesk or technical support role.
• Proficient in Windows operating systems, Microsoft Office Suite and common business applications.
• Experience with network troubleshooting and basic network hardware.
• Relevant certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related issues promptly.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Create and update IT documentation, including user guides and troubleshooting procedures.
• Assist with IT asset management and inventory.

Skills

Problem solving

Customer focus

Attention to detail

Tools

Windows OS

Microsoft Office

Networking hardware

Job description

About the Role

Our client is seeking a skilled Helpdesk Analyst to provide essential IT support and troubleshooting for their operations in Kimberley. This role is critical for ensuring the smooth functioning of the company's IT infrastructure and supporting end-users with their technical needs. You will be responsible for diagnosing hardware, software, and network issues, offering timely solutions, and maintaining a high level of user satisfaction. Join a dedicated IT team in the Northern Cape focused on efficiency and technical excellence.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related issues promptly.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Create and update IT documentation, including user guides and troubleshooting procedures.
• Assist with IT asset management and inventory.

Requirements

• Minimum 2-3 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting and basic network hardware.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills for effective user support.
• Relevant certifications such as CompTIA A+ or Network+ are a plus.

Benefits

• Competitive salary and annual bonus potential.
• On-site position in Kimberley.
• Comprehensive health insurance plan.
• Paid time off and company holidays.
• Opportunities for advanced IT training and certifications.