IT Helpdesk Administrator

Placements24; Vereeniging; Hybrid; ZAR 280,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement annuity fund

Hybrid work arrangement

Training and development opportunities

Job summary

Placements24 is seeking an IT Helpdesk Administrator to support internal IT services in Vereeniging, Gauteng. The role focuses on timely ticket handling, user assistance, and maintaining IT hardware and software inventories in a hybrid work environment.

The ideal candidate has at least 2 years in IT support, strong communication skills, and a good grasp of networking basics. Training and development opportunities are available within a diversified industrial group.

Qualifications

• Minimum of 2 years in an IT helpdesk or support role.
• Proficient with Windows OS and MS Office.
• Experience with ticketing systems and remote support tools.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.

Responsibilities

• Manage the IT helpdesk system: log, prioritize, and assign tickets.
• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain workstations and IT equipment.
• Assist users with software installations, updates, and troubleshooting.
• Maintain an accurate inventory of IT assets and update documentation.

Skills

Windows OS

Microsoft Office

Ticketing systems

Remote support

Networking basics

Communication

Tools

Ticketing system software

Remote desktop tools

Job description

About the Role

Our client, a diversified industrial group, is seeking an efficient and resourceful IT Helpdesk Administrator to manage their internal IT support services. This hybrid role, based in Vereeniging, Gauteng , is essential for maintaining the productivity of their workforce by ensuring seamless IT operations. The ideal candidate will be highly organized, possess strong technical aptitude, and excel in providing user-friendly support. You will be responsible for managing the helpdesk system, resolving technical issues, and contributing to the overall IT infrastructure. This position offers a stable career path within a reputable organization.

Key Responsibilities

• Manage the IT helpdesk system, including logging, prioritizing, and assigning support tickets.
• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain workstations, laptops, and other IT equipment.
• Assist users with software installations, updates, and troubleshooting.
• Maintain an accurate inventory of IT hardware and software assets.
• Develop and update IT documentation, user guides, and knowledge base articles.
• Collaborate with senior IT staff on system upgrades and project implementation.
• Ensure compliance with IT policies and security best practices.

Requirements

• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Experience with ticketing systems and remote support tools.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Good troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant IT certifications (e.g., CompTIA IT Fundamentals, A+) are a plus.

Benefits

Our client offers a competitive annual salary and a comprehensive benefits package, including medical aid, a retirement annuity fund, and performance-based incentives. Employees enjoy a flexible hybrid work arrangement, balancing remote work with in-office collaboration in Vereeniging, Gauteng . You will have access to ongoing training and development opportunities to enhance your IT skills. Join a company that values a positive work-life balance and offers a supportive team environment with clear opportunities for career growth within the industrial sector. This is an excellent opportunity to secure a stable role.