Helpdesk Administrator

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive annual salary

Medical aid and retirement fund

Certification support

Hybrid work arrangement

Employee assistance program

Job summary

Placements24 in Bloemfontein, Free State, is seeking a proactive Helpdesk Administrator to manage IT support operations in a hybrid environment. The role requires handling the IT helpdesk, coordinating with technicians, and ensuring hardware and software are up-to-date.

The ideal candidate will be technically adept with strong organizational skills and a commitment to providing seamless IT support. Hybrid work flexibility, opportunities for IT skill development, and a stable financial

Qualifications

• Proven experience in a Helpdesk/IT support role.
• Strong understanding of hardware, OS (Windows/macOS) and common software.
• Experience with network troubleshooting and ticketing systems.
• Proficient in using helpdesk software and documentation.
• Hybrid work capability and good communication with non-technical users.

Responsibilities

• Manage IT helpdesk ticketing system, log, prioritize and resolve issues.
• Provide first-level technical support for hardware, software, and network issues.
• Escalate complex problems to senior staff or vendors as needed.
• Maintain inventory of IT equipment and licenses.
• Assist in installation, configuration, and maintenance of IT assets.
• Create and update documentation for IT procedures and user guides.
• Coordinate with technicians on IT projects and upgrades.
• Monitor system performance and troubleshoot to ensure uptime.
• Ensure compliance with IT security policies.
• Provide end-user training on basic IT tasks.

Skills

IT support

Ticketing systems

Hardware & software

Network troubleshooting

Communication

Education

High school diploma

Associate's or Bachelor's degree in IT

Tools

Helpdesk software

Remote support tools

Job description

About the Role

Our client, a growing financial services institution, is seeking an organized and proactive Helpdesk Administrator to manage their IT support operations in Bloemfontein, Free State. This crucial role involves overseeing the efficient functioning of the helpdesk, ensuring timely resolution of IT-related issues for staff, and maintaining IT infrastructure. You will be responsible for managing support tickets, coordinating with IT technicians, and ensuring all hardware and software are up-to-date and functioning correctly. The ideal candidate is technically adept, possesses excellent organizational skills, and has a strong commitment to providing seamless IT support. This position operates on a Hybrid model, allowing for a blend of on-site presence and remote flexibility. Join a reputable organization that values efficiency and employee support in Bloemfontein.

Key Responsibilities

• Manage the IT helpdesk ticketing system, ensuring all issues are logged, prioritized, and resolved promptly.
• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Escalate complex technical problems to senior IT staff or external vendors when necessary.
• Maintain an inventory of IT equipment and software licenses.
• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals.
• Develop and maintain clear documentation for IT procedures and user guides.
• Coordinate with IT technicians to ensure smooth implementation of IT projects and upgrades.
• Monitor system performance and troubleshoot issues to ensure optimal uptime.
• Ensure compliance with IT security policies and procedures.
• Provide training and support to end-users on basic IT functionalities.

Requirements

• Proven experience as a Helpdesk Administrator, IT Support Technician, or similar role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and support.
• Proficiency in using helpdesk software and ticketing systems.
• Excellent organizational and time-management skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a Hybrid team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience in the financial services sector is an advantage.
• High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field preferred.

Benefits

• Competitive annual salary of ZAR.
• Contribution to medical aid and retirement fund.
• Opportunities for IT skill development and certification support.
• A stable work environment within the financial services sector in Bloemfontein, Free State.
• The convenience of a Hybrid work arrangement.
• Access to modern IT resources and tools.
• Employee assistance program.
• Annual performance reviews and potential salary adjustments.