Helpdesk Support Analyst (Vereeniging)

Placements24; Vereeniging; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Paid annual leave

Job summary

Placements24 is assisting a well-established manufacturing company in Vereeniging, Gauteng to recruit a Helpdesk Support Analyst. You will be the first point of contact for employees, diagnosing issues, resolving incidents, and escalating when necessary to keep IT services running smoothly on-site.

The role requires strong technical troubleshooting, solid Windows knowledge, and a customer-focused approach. On-site work during business hours is essential, with opportunities to grow in a stable

Qualifications

• Previous experience in an IT helpdesk or technical support.
• Solid knowledge of Windows operating systems and common office productivity software.
• Familiarity with hardware troubleshooting and basic networking concepts.
• Experience with helpdesk ticketing systems.
• On-site work at the Vereeniging location during business hours.
• A Matric certificate is essential; IT-related certifications are advantageous.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Log, track, and resolve IT support requests and incidents using the helpdesk system.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and software.
• Assist with user account management and access permissions.
• Escalate unresolved issues to senior IT staff or relevant vendors.
• Develop and maintain technical documentation and user guides.
• Ensure all IT support activities are carried out efficiently and according to company policies.
• Contribute to IT asset management and inventory control.
• Provide basic training to users on common software and hardware issues.

Skills

Helpdesk experience

Windows OS

Networking basics

Ticketing systems

Communication skills

On-site work

Education

Matric certificate

Job description

About the Role

Our client, a well-established manufacturing company, requires a diligent Helpdesk Support Analyst to bolster their IT department in Vereeniging, Gauteng . This role is central to ensuring the smooth operation of IT services for all employees by providing timely and effective technical support. You will be the first line of defense for IT issues, responsible for diagnosing problems, resolving them efficiently, and escalating when necessary. The ideal candidate possesses strong technical troubleshooting skills, excellent communication abilities, and a customer-centric approach. This is an excellent opportunity to contribute to a stable industry within the bustling economic hub of Vereeniging , providing essential IT support on-site.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Log, track, and resolve IT support requests and incidents using the helpdesk system.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and software.
• Assist with user account management and access permissions.
• Escalate unresolved issues to senior IT staff or relevant vendors.
• Develop and maintain technical documentation and user guides.
• Ensure all IT support activities are carried out efficiently and according to company policies.
• Contribute to IT asset management and inventory control.
• Provide basic training to users on common software and hardware issues.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of Windows operating systems and common office productivity software.
• Familiarity with hardware troubleshooting and basic networking concepts.
• Experience with helpdesk ticketing systems is required.
• Good communication and active listening skills.
• Ability to prioritize and manage multiple tasks effectively.
• A proactive and problem-solving attitude.l
• Must be able to work on-site at our Vereeniging location during business hours.
• A Matric certificate is essential; IT-related certifications are advantageous.
• Team player with a strong commitment to customer service.

Benefits

Our client offers a competitive salary, opportunities for skill development, and a stable working environment. Benefits include medical aid, a provident fund, and paid annual leave. You will be working within a supportive team in Vereeniging , contributing to the operational success of a key industry player in Gauteng . This role provides a solid foundation for a career in IT support.