Insurance Operations Manager

Placements24; Paarl; On-site; ZAR 950,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Generous annual leave

Leadership development

Job summary

Placements24 in Paarl is seeking an experienced Insurance Operations Manager to lead the day-to-day operations of our client’s Paarl office. This on-site role focuses on delivering efficient insurance services, guiding teams, optimizing processes, and upholding regulatory compliance.

The position requires strong leadership, organizational, and problem-solving abilities to drive operational excellence and a productive work environment within a well-established firm in Paarl.

Qualifications

• Experience in managing operations, preferably within the insurance industry.
• Strong leadership and team management skills with a track record of motivating staff.
• Excellent understanding of insurance operations, processes, and regulatory requirements.
• Exceptional organizational and problem-solving abilities.

Responsibilities

• Manage and lead operational teams, including sales support, policy administration, and claims processing.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Oversee daily workflows, ensuring timely and accurate processing of insurance transactions.
• Monitor KPIs and implement strategies for continuous improvement.
• Ensure compliance with all relevant insurance regulations and company policies.
• Manage budgets, resources, and vendor relationships for the operations department.

Skills

Leadership

Operations management

Team management

Regulatory compliance

Process improvement

Tools

Operational management software

Job description

About the Role

Our client is seeking an experienced and dynamic Insurance Operations Manager to oversee the day-to-day operations of their office in Paarl . This leadership role is responsible for ensuring the efficient and effective delivery of insurance services, managing teams, optimizing processes, and maintaining high standards of customer satisfaction and regulatory compliance. You will play a key part in driving operational excellence, fostering a productive work environment, and contributing to the strategic goals of the company. This is an on-site management position requiring strong leadership, organizational, and problem-solving skills to guide the operational success of the branch.

Key Responsibilities

• Manage and lead operational teams, including sales support, policy administration, and claims processing.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Oversee daily workflows, ensuring timely and accurate processing of insurance transactions.
• Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
• Ensure compliance with all relevant insurance regulations and company policies.
• Manage budgets, resources, and vendor relationships for the operations department.

Requirements

• Proven experience in managing operations, preferably within the insurance industry.
• Strong leadership and team management skills with a track record of motivating staff.
• Excellent understanding of insurance operations, processes, and regulatory requirements.
• Exceptional organizational and problem-solving abilities.
• Proficiency in operational management software and systems.

Benefits

• Competitive senior-level salary and bonus opportunities.
• Comprehensive medical aid and retirement fund contributions.
• Generous annual leave and company-paid benefits.
• Opportunities for leadership development and strategic input.
• A prominent role within a well-established insurance firm in Paarl.