Insurance Operations Manager

Placements24; East London; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical benefits

Retirement plan

Paid time off

Professional development

Job summary

Placements24 in East London seeks an Insurance Operations Manager to lead daily operations at the East London branch. This hybrid role focuses on optimizing processes, managing teams, and delivering efficient insurance services with a view to customer satisfaction and growth in the Eastern Cape.

The role requires a strong track record in operations management within insurance, with excellent leadership and collaboration across departments to drive operational excellence.

Qualifications

• Bachelor's degree in Business Management, Operations Management, or a related field.
• 5+ years of experience in operations management, preferably within the insurance industry.
• Proven track record of optimizing operational processes and managing teams.
• Strong understanding of insurance operations, including claims and policy administration.

Responsibilities

• Oversee day-to-day operations, including claims processing, policy administration, and customer service.
• Develop and implement operational strategies to improve efficiency and reduce costs.
• Manage and mentor operational teams, fostering a productive and positive work environment.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Monitor operational performance metrics and implement improvements as needed.
• Collaborate with other departments to ensure seamless integration of services.

Skills

Leadership

Communication

Problem Solving

Stakeholder Management

Education

Bachelor's degree in Business Management or Operations Management

Tools

Operations management software

MS Office

Job description

About the Role

Our client is looking for a highly organized and efficient Insurance Operations Manager to oversee daily operations at their East London branch. This hybrid role will focus on optimizing operational processes, managing teams, and ensuring the smooth and effective delivery of insurance services. You will play a key part in improving efficiency, managing resources, and enhancing customer satisfaction. Working collaboratively across departments, you will drive operational excellence and contribute to the company's success in the Eastern Cape. This is a leadership position offering significant impact and growth opportunities.

Key Responsibilities

• Oversee day-to-day operations, including claims processing, policy administration, and customer service.
• Develop and implement operational strategies to improve efficiency and reduce costs.
• Manage and mentor operational teams, fostering a productive and positive work environment.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Monitor operational performance metrics and implement improvements as needed.
• Collaborate with other departments to ensure seamless integration of services.

Requirements

• Bachelor's degree in Business Management, Operations Management, or a related field.
• 5+ years of experience in operations management, preferably within the insurance industry.
• Proven track record of optimizing operational processes and managing teams.
• Strong understanding of insurance operations, including claims and policy administration.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in operations management software and standard office applications.

Benefits

• Competitive salary and annual bonus opportunities.
• Flexible hybrid work model combining remote and in-office responsibilities.
• Comprehensive medical and retirement benefits.
• Paid time off and opportunities for professional development.
• A culture that values efficiency, teamwork, and continuous improvement.