Remote Senior Insurance Operations Manager

Placements24; Pretoria; Hybrid; ZAR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Remote work stipend

Health insurance

Career growth

Job summary

Placements24 seeks an experienced Remote Senior Insurance Operations Manager to lead and optimize operational functions from anywhere. You will drive policy administration, customer service, and claims support while implementing process improvements and managing budgets.

You will lead a distributed team to achieve KPIs, ensure regulatory compliance, and report insights to senior leadership in a remote-first insurance company.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA is a plus).
• Experience: 7+ years in insurance operations management.
• Proven track record leading remote teams and complex processes.

Responsibilities

• Oversee daily insurance operations including policy administration, claims support, and customer service.
• Develop and implement strategic operational plans and cost-saving improvements.
• Manage budgets, forecasts, and financial performance.
• Lead and develop a distributed, high-performing remote team.
• Ensure regulatory compliance and adherence to policies across operations.
• Analyze data to identify trends, risks, and opportunities for leadership reporting.

Skills

Remote leadership

Strategic planning

Data analysis

Stakeholder management

Regulatory compliance

Education

Bachelor's degree in Business Administration/Operations Management

MBA (plus)

Tools

CRM systems

Operational software

Data analysis tools

Job description

Our client is looking for a highly organized and strategic Remote Senior Insurance Operations Manager to lead and optimize their operational functions from anywhere. This role is critical for ensuring the efficiency, compliance, and effectiveness of all insurance-related operations, including policy administration, customer service, and claims processing support. You will develop and implement process improvements, manage operational budgets, and lead a distributed team to achieve key performance indicators. This is a unique opportunity for an experienced operations leader to make a significant impact within a forward-thinking, remote-first insurance company, driving operational excellence across the entire organization.

Key Responsibilities

• Oversee daily operations of the insurance business, ensuring seamless policy administration, claims support, and customer service functions.
• Develop and implement strategic operational plans and process improvements to enhance efficiency and reduce costs.
• Manage operational budgets, forecasts, and financial performance, ensuring profitability and resource optimization.
• Lead, mentor, and develop a high-performing remote team, fostering a culture of accountability and continuous improvement.
• Ensure strict adherence to regulatory compliance, industry standards, and company policies across all operational areas.
• Analyze operational data to identify trends, risks, and opportunities for enhancement, reporting findings to senior leadership.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA is a plus.
• Over 7 years of progressive experience in insurance operations management , with a strong understanding of the full insurance lifecycle.
• Demonstrated success in leading remote teams and managing complex operational processes.
• Exceptional strategic planning, problem-solving, and decision-making abilities.
• Proficiency in operational software, CRM systems, and data analysis tools.
• Excellent leadership, communication, and stakeholder management skills.

Benefits

• Highly competitive salary and potential for annual bonuses.
• Comprehensive remote work support, including technology stipends.
• Generous health, dental, and vision insurance coverage.
• Significant opportunities for career growth and leadership development.
• Flexible working hours and a strong emphasis on work-life balance in a remote setting.