Insurance Customer Service Representative

Placements24; Siyancuma Local Municipality; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Hourly wage

Overtime

Medical aid

Training program

Growth opportunities

Team atmosphere

Job summary

Placements24 is recruiting an Insurance Customer Service Representative for our Upington branch. You will be the first point of contact for policyholders, providing friendly and efficient support on policies, billing, and claims.

In this role you will handle inquiries via phone, email, and in person, maintain accurate records in the CRM, and guide customers through the early stages of claims while ensuring exceptional service and client retention in the Northern Cape region.

Qualifications

• Proven experience in a customer service role, preferably within the insurance or financial services industry.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a patient, helpful demeanor.
• Proficiency in using computer systems and CRM software.
• Ability to multitask and manage inquiries effectively in a busy environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information regarding insurance policies, coverage, and billing.
• Assist customers with policy changes, renews, and cancellations.
• Guide customers through the initial stages of the claims process and direct them to the appropriate resources.
• Maintain accurate customer records and update information in the company's CRM system.

Job description

About the Role

Our client is seeking a friendly and efficient Insurance Customer Service Representative to join their branch in Upington . In this role, you will be the first point of contact for policyholders, providing exceptional service and support. You will handle inquiries about policies, billing, claims, and other insurance-related matters. Your ability to communicate clearly and empathetically will be key to ensuring customer satisfaction and retaining clients for our business in the Northern Cape . This role is integral to maintaining the company's reputation for reliable and accessible customer support.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information regarding insurance policies, coverage, and billing.
• Assist customers with policy changes, renews, and cancellations.
• Guide customers through the initial stages of the claims process and direct them to the appropriate resources.
• Maintain accurate customer records and update information in the company's CRM system.

Requirements

• Proven experience in a customer service role, preferably within the insurance or financial services industry.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a patient, helpful demeanor.
• Proficiency in using computer systems and CRM software.
• Ability to multitask and manage inquiries effectively in a busy environment.

Benefits

• Competitive hourly wage with potential for overtime.
• Comprehensive benefits package including medical aid.
• Structured training program to familiarize you with insurance products and services.
• Positive and supportive team atmosphere.
• Opportunities for growth within the customer service department.