Customer Service Representative - Insurance

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Hybrid work arrangement

Health insurance

Retirement savings plan

Ongoing training and development

Job summary

Placements24 is seeking a friendly Customer Service Representative to join the Mahikeng support team. You will be the main contact for clients, addressing inquiries and guiding them on insurance policies and services. The position blends in-office interaction with remote work in the North West province.

The ideal candidate has a high school diploma and experience in customer service, with strong communication and CRM skills to ensure excellent client satisfaction and loyalty.

Qualifications

• Excellent communication, listening, and interpersonal skills.
• Proficiency in using computer systems and CRM software.
• Patient, empathetic, and solutions-oriented approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding policies, coverage, claims, and billing.
• Assist customers with policy changes, renewals, and general account inquiries.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Document all customer interactions and transactions accurately in the CRM system.

Skills

Communication skills

Listening skills

Interpersonal skills

CRM software proficiency

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and professional Customer Service Representative to join their support team in Mahikeng . In this vital role, you will be the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about insurance policies and services. Your ability to deliver exceptional customer experiences will be key to maintaining client satisfaction and loyalty. This hybrid position combines in-office interaction with the flexibility of remote work, ensuring a balanced approach to supporting our customers in the North West province.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding insurance policies, coverage, claims, and billing.
• Assist customers with policy changes, renewals, and general account inquiries.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Document all customer interactions and transactions accurately in the CRM system.

Requirements

• High school diploma or equivalent; further education or certification is a plus.
• Previous experience in customer service, preferably within the insurance industry.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• A patient, empathetic, and solutions-oriented approach to customer interactions.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Hybrid work arrangement offering flexibility in your work schedule.
• Comprehensive health insurance and retirement savings plan.
• Ongoing training and development opportunities to enhance your skills.
• A supportive team environment in our Mahikeng office, with remote work options.