Insurance Customer Service Representative

Placements24; Mossel Bay; On-site; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Training programs

Career advancement opportunities

Team environment in Mossel Bay

Job summary

Placements24 is seeking a friendly Insurance Customer Service Representative for our Mossel Bay branch. You will be the first point of contact for clients, handling inquiries, policy changes, and general support to ensure satisfaction with our services.

The role requires excellent communication, CRM proficiency, and a customer-centric approach to maintaining strong client relationships in a fast-paced environment.

Qualifications

• Grade 12 or equivalent education is required.
• Prior customer service experience, preferably in insurance or financial services.
• Excellent communication and listening skills.
• Proficiency with CRM software and MS Office.
• Ability to handle high call volumes and multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person about policies, billing, and coverage.
• Process policy changes, endorsements, and cancellations accurately.
• Assist clients with initiating claims and provide updates.
• Educate customers on policies and suggest additional coverage.
• Maintain accurate customer records in the CRM system.

Skills

Customer service

Communication

CRM software

Multitasking

Listening skills

Education

Grade 12 or equivalent

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a friendly, professional, and customer-focused Insurance Customer Service Representative to join their branch in Mossel Bay . You will be the primary point of contact for clients, assisting them with inquiries, policy changes, and general support. This role is essential for building and maintaining positive client relationships and ensuring satisfaction with our insurance services. The ideal candidate possesses excellent communication skills and a genuine desire to help others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person regarding insurance policies, billing, and coverage.
• Process policy changes, endorsements, and cancellations accurately and efficiently.
• Assist clients with initiating the claims process and provide updates on claim status.
• Educate customers on their policies and recommend additional coverage or services where appropriate.
• Handle customer complaints with empathy and professionalism, escalating issues as needed.
• Maintain accurate and up-to-date customer records in the company's CRM system.

Requirements

• Previous experience in a customer service role, preferably within the insurance or financial services industry.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Ability to handle high call volumes and manage multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-centric approach.
• A Grade 12 education or equivalent is required; further education or certifications are a plus.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Opportunities for advancement within the insurance sector.
• Comprehensive benefits package, including medical aid and pension fund.
• Regular training and development programs to enhance skills.
• A positive and team-oriented work environment in sunny Mossel Bay .