Insurance Customer Service Representative

Placements24; Upington; Hybrid; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical benefits

Retirement options

Training program

Positive work environment

Job summary

Placements24 is seeking a friendly Insurance Customer Service Representative in Upington to answer inquiries, assist with policy changes, renewals, and claims. You will maintain customer records and support clients with a positive, service-driven approach.

The role emphasizes strong communication, problem-solving, and teamwork in a hybrid work setup, offering training and opportunities for professional growth within a growing company.

Qualifications

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Experience in customer service, preferably in insurance or financial services.
• Excellent communication, active listening, and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist customers with policy changes, renewals, and general account management.
• Explain claims process and provide guidance to customers.
• Resolve customer complaints promptly and escalate when necessary.
• Maintain accurate customer records in the company CRM system.
• Promote a positive customer experience and build client relationships.

Skills

Customer service

Communication

Active listening

Problem-solving

Team player

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and professional Insurance Customer Service Representative to join their team in Upington . This role is the primary point of contact for customers, assisting them with inquiries regarding their policies, claims, and general insurance matters. You will provide exceptional service, resolve issues effectively, and ensure customer satisfaction. This is a fantastic opportunity for individuals with strong interpersonal skills and a desire to help others navigate their insurance needs within a growing company that values its employees and customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information about policies and services.
• Assist customers with policy changes, renewals, and general account management.
• Provide support and guidance to customers regarding the claims process.
• Resolve customer complaints and issues promptly and professionally, escalating when necessary.
• Maintain accurate customer records and interactions in the company's CRM system.
• Promote a positive customer experience and build strong client relationships.

Requirements

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Previous experience in customer service, preferably within the insurance or financial services sector.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using computers and standard office software.
• A patient, empathetic, and customer-centric attitude.
• Ability to work effectively in a team and manage a high volume of inquiries.

Benefits

• Competitive hourly wage and potential for performance incentives.
• Hybrid work arrangement allowing for a balance of office and remote work.
• Comprehensive benefits package including medical and retirement options.
• Extensive training programs to ensure success in the role.
• A positive and collaborative work environment in Upington .