Remote Customer Service Representative - Insurance

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Equipment provided

Health, dental, and vision insurance

Career development

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to join a fully remote team serving clients nationwide in the insurance sector.

You will be the first point of contact for customers, handling inbound calls, emails and chats, providing accurate policy information, processing changes, and resolving issues while maintaining CRM records.

Qualifications

• Experience in customer service, preferably in insurance or financial services.
• Strong communication and interpersonal skills.
• Must have a home office with reliable high-speed internet.

Responsibilities

• Handle inbound inquiries via phone, email, and chat regarding policies and billing.
• Explain policy details and claims procedures clearly.
• Assist with policy adjustments and required documentation.
• Resolve complaints promptly and escalate complex cases.
• Maintain accurate CRM records of interactions.
• Follow service standards and regulatory requirements.

Skills

Customer service experience

Excellent communication

Active listening

Independent work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their fully remote team, serving clients nationwide. In this role, you will be the first point of contact for customers, providing exceptional support and assistance with their insurance-related inquiries, policy changes, and general queries. You will handle inbound calls, emails, and chats, ensuring a positive customer experience and resolving issues efficiently and effectively. This is an excellent opportunity for individuals who thrive in a remote work environment and are passionate about delivering outstanding customer care within the insurance sector, working from their home office in or near Polokwane.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat regarding insurance policies, billing, and services.
• Provide clear and accurate information about policy details, coverage options, and claims procedures.
• Assist customers with policy adjustments, updates, and processing necessary documentation.
• Resolve customer complaints and issues promptly and professionally, escalating complex cases when required.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Adhere to company service standards, quality guidelines, and regulatory compliance requirements.

Requirements

• Previous experience in a customer service role, preferably within the insurance or financial services industry.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency with computers and various software applications, including CRM systems.
• A dedicated home office setup with reliable high-speed internet connection is mandatory.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• High school diploma or equivalent required; further education or relevant certifications are a plus.

Benefits

• Competitive annual salary commensurate with experience and performance.
• Fully remote work arrangement, allowing you to work from home.
• Company-provided equipment and software for the role.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for career advancement and ongoing training in the insurance field.