Insurance Customer Service Representative

Placements24; Paarl; Hybrid; ZAR 180,000 - 260,000; Full time

Job summary

Placements24 is hiring an Insurance Customer Service Representative to join a hybrid team in Paarl. You will be the first point of contact for policyholders, handling inquiries about policies, billing, and claims, and delivering friendly, accurate assistance.

Ideal candidates have customer service experience in insurance, excellent communication, and proficiency with CRM software. The role offers a competitive salary, benefits, and ongoing training within a supportive team.

Qualifications

• Previous experience in a customer service role, preferably in the insurance industry.
• Excellent communication and active listening skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A positive attitude and a commitment to providing outstanding customer support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about insurance policies, coverage, billing, and claims procedures.
• Assist customers with policy updates, endorsements, and cancellations.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain accurate customer records and document all interactions.

Skills

Customer service experience

Communication skills

Active listening

CRM software

Office applications

Multitasking

Time management

Positive attitude

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is looking for a friendly and efficient Insurance Customer Service Representative to join their hybrid team in Paarl . This role is dedicated to providing exceptional support to policyholders, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be the first point of contact for many clients, handling a range of queries related to their policies, billing, and claims. This position requires strong communication skills, a patient demeanor, and a commitment to providing accurate and timely assistance, contributing to customer retention and satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about insurance policies, coverage, billing, and claims procedures.
• Assist customers with policy updates, endorsements, and cancellations.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain accurate customer records and document all interactions.

Requirements

• Previous experience in a customer service role, preferably in the insurance industry.
• Excellent communication and active listening skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A positive attitude and a commitment to providing outstanding customer support.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Hybrid work model offering flexibility in Paarl .
• Comprehensive health and retirement benefits package.
• Ongoing training and opportunities for career growth within the company.
• A supportive and team-oriented work environment.