Customer Service Representative - Insurance

Placements24; Soweto; On-site; ZAR 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Comprehensive training program

Growth opportunities within the team

Job summary

Placements24 in Soweto is seeking a dedicated Customer Service Representative to join the team. You will be the first point of contact for clients, addressing inquiries and resolving issues related to insurance policies, claims, and billing.

The role emphasizes excellent service, high-volume communication, and accurate account management to support community clients in Gauteng.

Qualifications

• High school diploma or equivalent; further education or certifications are a plus.
• Previous experience in customer service, preferably in insurance or financial services.
• Excellent communication and active listening skills.
• Patience, empathy, and a customer-centric approach.
• Proficiency in basic computer applications and data entry.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding policies, claims, and billing.
• Provide accurate information about insurance products and services.
• Assist customers with policy changes, updates, and general account management.
• Resolve customer complaints efficiently and escalate complex issues to the appropriate departments.
• Process policy applications and assist with basic administrative tasks.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service

Active listening

Communication

Education

High school diploma

Job description

About the Role

Our client is looking for a dedicated and friendly Customer Service Representative to join their supportive team in Soweto. This vital role serves as the first point of contact for clients, addressing inquiries, resolving issues, and providing information about insurance policies. You will be instrumental in maintaining high levels of customer satisfaction and reflecting the company's commitment to excellent service. This position is based at our Soweto branch, offering a stable and community-focused work environment within the vibrant Gauteng province, where you can build meaningful connections with clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding policies, claims, and billing.
• Provide accurate information about insurance products and services.
• Assist customers with policy changes, updates, and general account management.
• Resolve customer complaints efficiently and **escalate** complex issues to the appropriate departments.
• Process policy applications and assist with basic administrative tasks.
• Maintain detailed records of customer interactions and transactions.

Requirements

• High school diploma or equivalent; further education or certifications are a plus.
• Previous experience in customer service, preferably within the insurance or financial services sector.
• Excellent communication and active listening skills.
• Patience, empathy, and a customer-centric approach.
• Proficiency in basic computer applications and data entry.
• Ability to handle high call volumes and manage time effectively.

Benefits

• Competitive entry-level salary with opportunities for increases.
• Comprehensive training program in insurance customer service.
• Health insurance and other standard benefits.
• A supportive team environment and opportunities for internal growth.
• Be a valued member of a reputable company serving the Soweto community.