Insurance Customer Service Representative

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health & wellness benefits

Training & development

Competitive salary

Positive team culture

Job summary

Placements24 in Benoni seeks an Insurance Customer Service Representative to join a hybrid team. You will be the first contact for customers, guiding policy-related matters and resolving inquiries with a focus on service excellence.

The role requires strong communication skills, CRM proficiency, and the ability to handle sensitive information calmly. Training and development opportunities are provided to support growth within the Gauteng insurance community.

Qualifications

• Experience in a customer service role, preferably in the insurance or financial services industry.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to remain calm and professional under pressure.

Responsibilities

• Handle inbound customer calls, emails, and chats professionally and efficiently.
• Provide accurate information about insurance policies, coverage, billing, and company procedures.
• Assist customers with policy changes, cancellations, and reinstatement requests.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Educate customers on policy options and recommend suitable coverage when appropriate.
• Document all customer interactions and transactions accurately in the CRM system.

Skills

Customer service

Communication skills

CRM software

Active listening

Problem solving

Written communication

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a friendly and efficient Insurance Customer Service Representative to join their hybrid team in Benoni . You will be the first point of contact for customers, providing exceptional service by answering inquiries, resolving issues, and guiding them through policy-related matters. This role is crucial for maintaining customer satisfaction and loyalty. If you possess excellent communication skills and a passion for helping people, this role offers a great opportunity to grow within the Gauteng insurance community.

Key Responsibilities

• Handle inbound customer calls, emails, and chats professionally and efficiently.
• Provide accurate information about insurance policies, coverage, billing, and company procedures.
• Assist customers with policy changes, cancellations, and reinstatement requests.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Educate customers on policy options and recommend suitable coverage when appropriate.
• Document all customer interactions and transactions accurately in the CRM system.

Requirements

• Proven experience in a customer service role , preferably in the insurance or financial services industry.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent; further education or certification is a plus.

Benefits

• Competitive annual salary.
• Hybrid work model allowing for flexibility.
• Comprehensive health and wellness benefits.
• Ongoing training and development opportunities.
• A positive and supportive team culture focused on customer success.