Insurance Customer Care Specialist

FirstRand; Randburg; Presencial; ZAR 150 000 - 190 000; Tempo integral

Resumo da oferta

FirstRand's FNB Short Term Insurance team seeks a Call Centre Agent to deliver high-quality customer service via phone and digital channels. You will provide accurate product information, resolve queries promptly, and maintain expert knowledge to support cost-efficient, proactive solutions.

Compliance and timely updates are essential as you help drive customer satisfaction. You will operate in a collaborative, adaptable environment, handling Personal Lines knowledge with professionalism and a

Qualificações

• 2 years' experience in Personal Lines insurance.
• Grade 12 is required; RE/FAIS qualifications are advantageous.
• Excellent telephone and email etiquette.

Responsabilidades

• Provide accurate product information via telephone and email.
• Resolve customer queries promptly and efficiently.
• Drive growth and manage costs within approved budgets.
• Maintain expert knowledge on products, pricing, and processing timelines.
• Record client interactions in the call centre system.
• Ensure timely communication and update clients on progress.
• Comply with governance and audit requirements.
• Report on call centre activities to improve results.

Conhecimentos

Telephone etiquette

Email etiquette

Adaptable

Curious

Data analysis

Team collaboration

Formação académica

Grade 12

RE certificate (advantageous)

FAIS qualification (advantageous)

Descrição da oferta de emprego

FirstRand's FNB Short Term Insurance team seeks a Call Centre Agent to deliver high-quality customer service via phone and digital channels. You will provide accurate product information, resolve queries promptly, and maintain expert knowledge to support cost-efficient, proactive solutions.

Compliance and timely updates are essential as you help drive customer satisfaction. You will operate in a collaborative, adaptable environment, handling Personal Lines knowledge with professionalism and a