Call Centre Agent-2

FirstRand Group; Johannesburg; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

FirstRand Group is seeking a proactive Call Centre Agent for its Short Term Insurance team in Johannesburg. You will handle telephonic and written communications with an existing client base, delivering accurate product information and resolving queries within agreed timelines.

Ideal candidates have at least 2 years of Personal Lines exposure (not including medical or life), plus Commercial Lines experience. RE and FAIS qualifications are advantageous, with Grade 12 as minimum education.

Qualifikationen

• 2+ years knowledge/experience in Personal Lines is required (not including medical/life).
• Experience in Commercial Lines is preferred.

Aufgaben

• Deliver high-quality customer service via telephone and digital channels.
• Provide accurate product information and resolve queries promptly.
• Maintain expert knowledge on products, pricing, and procedures.
• Record client interactions accurately and meet service targets.
• Support governance and cost management through efficient service delivery.

Kenntnisse

Personal Lines knowledge

Commercial Lines experience

Ausbildung

Grade 12

RE qualification

FAIS qualification

Jobbeschreibung

Responsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently. Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement. Hello Future Call Centre Agent Welcome to FNB, we design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Short Term Insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Have Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols. Drive significant growth and profitability in the context of cost management. Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. Resolve all customer queries efficiently, and within agreed timelines. Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets. Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met, and consultant keeps the client continually in the loop. Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information. Comply with governance in terms of legislative and audit requirements. Ensure efficiency of service productivity and performance in Call Centre. Ensure that all issues or feedback arising out of client contact be accurately recorded on the approved business system. Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you have:

• Personal Lines (motor Vehicle/Home contents/Portable Possessions) knowledge/experience/exposure - at least 2 years a must (which does not include medical insurance, life cover).
• Commercial Lines experience
• Completed RE and FAIS qualification will be advantageous
• Minimum Qualification: Grade 12
• Good Telephone and Email etiquette

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 19/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.