Financial Services Call Centre Agent – Customer Care

RMB Nigeria Limited; Randburg; Presencial; ZAR 167 000 - 212 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Networking opportunities

Challenging environment

Innovation opportunities

Resumo da oferta

FNB Short Term Insurance in Randburg is seeking a Call Centre Agent to deliver high-quality customer service through telephone and digital channels, addressing queries promptly and resolving issues efficiently.

You will join a team in a dynamic environment, requiring Grade 12, 2+ years of Personal Lines exposure, and strong telephone/email etiquette to maintain professional client interactions and compliance.

Qualificações

• Personal Lines knowledge/experience (2+ years) required.
• RE and FAIS qualification advantageous.
• Strong telephone and email etiquette.

Responsabilidades

• Provide accurate product information via phone and email.
• Resolve customer queries promptly and professionally.
• Maintain up-to-date knowledge of products, pricing, and procedures.
• Record interactions accurately in the service system.

Conhecimentos

Personal Lines knowledge

Telephone etiquette

Email etiquette

Formação académica

Grade 12

Descrição da oferta de emprego

FNB Short Term Insurance in Randburg is seeking a Call Centre Agent to deliver high-quality customer service through telephone and digital channels, addressing queries promptly and resolving issues efficiently.

You will join a team in a dynamic environment, requiring Grade 12, 2+ years of Personal Lines exposure, and strong telephone/email etiquette to maintain professional client interactions and compliance.