Customer Care Specialist – Short-Term Insurance

Fnbnamibia; Randburg; Presencial; ZAR 180 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Networking opportunities

Challenging environment

Innovation opportunities

Resumo da oferta

FNB Randburg is hiring a Call Centre Agent to deliver high-quality customer service through telephone and digital channels, acting as the frontline contact to resolve queries and guide customers through product information and processes.

Ideal candidates will have Personal Lines knowledge with at least 2 years’ experience, a Grade 12, and RE/FAIS qualifications are advantageous. The role offers a dynamic team environment and opportunities to contribute to service improvements.

Qualificações

• Telephonic and written communication experience with an existing client base.
• Knowledge of Personal Lines (motor, home contents, portable possessions) is beneficial.
• RE and FAIS qualifications advantageous.

Responsabilidades

• Deliver high-quality customer service via telephone and digital channels.
• Address customer queries promptly and resolve efficiently.
• Maintain expert knowledge on products, pricing, procedures, and timelines.

Conhecimentos

Phone etiquette

Email etiquette

Customer service

Data analysis

Adaptable

Formação académica

Grade 12

FAIS qualification

Descrição da oferta de emprego

FNB Randburg is hiring a Call Centre Agent to deliver high-quality customer service through telephone and digital channels, acting as the frontline contact to resolve queries and guide customers through product information and processes.

Ideal candidates will have Personal Lines knowledge with at least 2 years’ experience, a Grade 12, and RE/FAIS qualifications are advantageous. The role offers a dynamic team environment and opportunities to contribute to service improvements.