Insurance Support Specialist (Inbound Calls)

Wesbank; Randburg; Presencial; ZAR 559 000 - 669 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Networking opportunities

Challenging working environment

Innovation opportunities

Resumo da oferta

FNB Short Term Insurance in Randburg is seeking a diligent Call Centre Agent to deliver high-quality customer service via phone and digital channels. You will become a key contact for clients, providing accurate product information and resolving queries promptly to support ongoing service improvement.

Requirements include Grade 12 and at least 2 years of Personal Lines knowledge, with RE/FAIS qualifications advantageous.

Qualificações

• Proven customer service experience via phone and digital channels.
• Able to provide accurate product information and adhere to standards/protocols.
• Communicates professionally with clients and maintains timely SLAs.
• Understanding of personal lines products is beneficial.
• Good telephone and email etiquette essential.

Responsabilidades

• Deliver high-quality customer service through telephone and digital channels.
• Address customer queries promptly and resolve issues efficiently.
• Maintain knowledge of products, pricing, procedures, and timelines.
• Ensure communications with clients are professional and documented in the system.
• Support governance, cost management, and reporting requirements.

Conhecimentos

Customer service

Telephone etiquette

Written communications

Cost management awareness

Adaptable

Formação académica

Grade 12

RE and FAIS qualification advantageous

Descrição da oferta de emprego

FNB Short Term Insurance in Randburg is seeking a diligent Call Centre Agent to deliver high-quality customer service via phone and digital channels. You will become a key contact for clients, providing accurate product information and resolving queries promptly to support ongoing service improvement.

Requirements include Grade 12 and at least 2 years of Personal Lines knowledge, with RE/FAIS qualifications advantageous.