Insurance Call Centre Agent - Customer Support Pro

FirstRand Short Term Insurance; Johannesburg; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

FirstRand Short Term Insurance in Johannesburg is seeking a proactive call centre agent to handle customer inquiries via telephone and digital channels, delivering high-quality service and timely resolutions.

You will maintain strong product knowledge, assist clients with information and applications, and contribute to ongoing service improvements while operating within governance and budget guidelines.

Qualificações

• Personal Lines knowledge/experience (motor vehicle/home contents) with at least 2 years.
• Minimum Qualification: Grade 12.
• Good Telephone and Email etiquette.
• RE and FAIS qualification advantageous.

Responsabilidades

• Provide accurate product information to customers following standards protocols.
• Drive growth and profitability within approved cost budgets.
• Deliver exceptional service through proactive, innovative, and appropriate solutions.
• Resolve customer queries efficiently within agreed timelines.
• Maintain expert knowledge on specific products, pricing, application procedures and timelines.
• Ensure communications with clients are professional and documented in the system.
• Report on required Call Centre activities to improve business results.

Conhecimentos

Telephonic communication

Written communication

Customer service

Cost awareness

Problem solving

Adaptability

Formação académica

Grade 12

RE and FAIS qualification advantageous

Descrição da oferta de emprego

FirstRand Short Term Insurance in Johannesburg is seeking a proactive call centre agent to handle customer inquiries via telephone and digital channels, delivering high-quality service and timely resolutions.

You will maintain strong product knowledge, assist clients with information and applications, and contribute to ongoing service improvements while operating within governance and budget guidelines.