Customer Care & Resolution Specialist

RMB Nigeria Limited; Randburg; Presencial; ZAR 523 000 - 708 000; Tempo integral

Resumo da oferta

FirstRand Group, through its FNB Short Term Insurance unit, is seeking a Call Centre Agent in Randburg. You will handle customer queries via telephone and email, delivering accurate product information and proactive solutions to enhance satisfaction.

The role emphasizes cost-conscious service delivery, timely updates to clients, and governance compliance. A high standard of professionalism is expected in all client communications.

Qualificações

• Telephone etiquette and written communication required.
• Customer service experience in call centre environment preferred.
• Exposure to personal and commercial lines beneficial.

Responsabilidades

• Provide accurate product information via telephone and email to clients.
• Drive growth and profitability within cost-management context.
• Deliver exceptional service within agreed timelines and standards.
• Resolve customer queries promptly and keep client informed.
• Maintain up-to-date knowledge of products, pricing, and procedures.
• Ensure professional client communications and governance compliance.
• Record issues accurately in the business system and report activities.

Conhecimentos

Telephone etiquette

Written communication

Customer service

Formação académica

Grade 12

RE and FAIS qualification advantageous

Descrição da oferta de emprego

FirstRand Group, through its FNB Short Term Insurance unit, is seeking a Call Centre Agent in Randburg. You will handle customer queries via telephone and email, delivering accurate product information and proactive solutions to enhance satisfaction.

The role emphasizes cost-conscious service delivery, timely updates to clients, and governance compliance. A high standard of professionalism is expected in all client communications.