Customer Experience Specialist - Call & Digital Support

FirstRand Short Term Insurance; Johannesburg; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

FirstRand Group is seeking a proactive Call Centre Agent for its Short Term Insurance team in Johannesburg. You will handle telephonic and written communications with an existing client base, delivering accurate product information and resolving queries within agreed timelines.

Ideal candidates have at least 2 years of Personal Lines exposure (not including medical or life), plus Commercial Lines experience. RE and FAIS qualifications are advantageous, with Grade 12 as minimum education.

Qualificações

• 2+ years knowledge/experience in Personal Lines is required (not including medical/life).
• Experience in Commercial Lines is preferred.

Responsabilidades

• Deliver high-quality customer service via telephone and digital channels.
• Provide accurate product information and resolve queries promptly.
• Maintain expert knowledge on products, pricing, and procedures.
• Record client interactions accurately and meet service targets.
• Support governance and cost management through efficient service delivery.

Conhecimentos

Personal Lines knowledge

Commercial Lines experience

Formação académica

Grade 12

RE qualification

FAIS qualification

Descrição da oferta de emprego

FirstRand Group is seeking a proactive Call Centre Agent for its Short Term Insurance team in Johannesburg. You will handle telephonic and written communications with an existing client base, delivering accurate product information and resolving queries within agreed timelines.

Ideal candidates have at least 2 years of Personal Lines exposure (not including medical or life), plus Commercial Lines experience. RE and FAIS qualifications are advantageous, with Grade 12 as minimum education.