Claims Adjuster - Motor Vehicle Accidents

Placements24; Klerksdorp; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary with incentives

Comprehensive medical aid

Retirement fund

Hybrid work model

Paid leave provisions

Career development opportunities

Job summary

Placements24 is recruiting a Claims Adjuster in Klerksdorp for a hybrid role balancing in-office collaboration with remote flexibility. You will investigate motor vehicle accident claims, assess liability, and negotiate settlements while maintaining high customer service standards.

The ideal candidate has 3+ years in motor vehicle insurance, solid cost estimation knowledge, and proficiency with claims software.

Qualifications

• Minimum of 3 years of experience as a Claims Adjuster in motor vehicle insurance.
• Strong investigation and liability determination skills.
• Excellent negotiation and customer service abilities.
• Knowledge of motor vehicle repair processes and cost estimation.
• Proficiency with claims management software and standard office apps.
• Ability to manage a demanding workload and prioritize tasks.
• Detail-oriented with strong organizational skills.

Responsibilities

• Investigate motor vehicle accident claims, review police reports and statements.
• Determine coverage eligibility and liability per policy terms.
• Communicate with policyholders, repair shops, and legal representatives.
• Negotiate settlements in a fair and timely manner.
• Assess vehicle damage and costs with approved facilities.
• Manage caseload with accurate, up-to-date documentation.
• Identify potentially fraudulent claims and escalate when needed.
• Ensure regulatory compliance and align with company standards.
• Provide excellent customer service throughout the process.
• Authorize payments within designated authority limits.

Education

NQF Level 4 in Short-Term Insurance

Tools

Claims management software

Job description

About the Role

Our client, a well-established insurer, is seeking a dedicated and efficient Claims Adjuster to manage motor vehicle accident claims in Klerksdorp. This role is crucial in ensuring our policyholders receive prompt and fair settlements following an accident. The ideal candidate will possess strong negotiation skills, a meticulous approach to investigation, and excellent customer service abilities. You will be responsible for evaluating damages, determining liability, and processing claims in accordance with policy provisions and company procedures. This hybrid position requires a balance of in-office collaboration and remote flexibility, allowing for effective case management and operational efficiency. Join our Klerksdorp team and contribute to our commitment to outstanding service and support for our clients during challenging times.

Key Responsibilities

• Investigate motor vehicle accident claims thoroughly, including reviewing police reports, witness statements, and vehicle damage assessments.
• Determine coverage eligibility and liability based on policy terms and applicable laws.
• Communicate effectively with policyholders, repair shops, legal representatives, and other involved parties.
• Negotiate settlements with claimants and their representatives in a fair and timely manner.
• Assess the extent of vehicle damage and associated costs, working with approved repair facilities.
• Manage a caseload of claims efficiently, ensuring all documentation is accurate and up-to-date.
• Identify potential fraudulent claims and elevate them to the Special Investigations Unit.
• Ensure compliance with regulatory requirements and company claims handling standards.
• Provide excellent customer service throughout the claims process, offering support and guidance.
• Authorize payments for approved claims within designated authority limits.

Requirements

• Minimum of 3 years of experience as a Claims Adjuster, with a specialization in motor vehicle insurance.
• Proven ability to investigate, evaluate, and settle auto insurance claims.
• Strong understanding of motor vehicle repair processes and cost estimation.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in claims management software and standard office applications.
• Ability to manage a demanding workload and prioritize tasks effectively.
• Detail-oriented with strong organizational skills.
• Relevant insurance certifications (e.g., NQF Level 4 in Short-Term Insurance) are advantageous.
• Valid driver's license and access to a reliable vehicle for occasional site visits.
• Must reside within or be able to commute to Klerksdorp for in-office requirements.

Benefits

• Our client offers a competitive salary, complemented by performance-based incentives.
• Benefits include comprehensive medical aid, a retirement fund, and attractive leave provisions.
• The hybrid work model provides a flexible working environment, balancing office-based collaboration with the convenience of remote work.
• Opportunities for continuous professional development and career advancement within the company are actively encouraged.
• Join a supportive team environment where your contributions are valued, and you play a vital role in assisting customers during difficult times.
• This position in Klerksdorp offers a stable career path within a respected financial services institution.