Cape Town Client Services Administrator (Call Centre)

AtripleA recruitment & temps; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A recruitment agency is seeking a Client Contact Centre Administrator in Cape Town. This role involves managing inbound calls, resolving client queries, and maintaining high standards of customer service. Candidates should have a minimum of 2 years' experience in a call centre environment and demonstrate strong communication skills. The position requires excellent time management and the ability to work well under pressure. Additional duties include updating client records and maintaining quality service standards.

Qualifications

• Minimum 2 years of experience in a client service or call centre role.
• Knowledge of individual life policy administration.
• Understanding of medical aid processes.

Responsibilities

• Handle inbound customer queries and provide resolutions.
• Maintain high standards of customer service.
• Update client information accuracy.

Skills

Good written and verbal communication skills

Good negotiation skills

Intermediary MS Office skills

2 years proven client service/call centre experience

Good time management

Ability to cope with pressure

Job description

A recruitment agency is seeking a Client Contact Centre Administrator in Cape Town. This role involves managing inbound calls, resolving client queries, and maintaining high standards of customer service. Candidates should have a minimum of 2 years' experience in a call centre environment and demonstrate strong communication skills. The position requires excellent time management and the ability to work well under pressure. Additional duties include updating client records and maintaining quality service standards.