Cape Town Tech Support Specialist

Placements24; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Team-building activities

Training & development

Job summary

Placements24 in Cape Town is seeking a proactive Customer Support Specialist to be the primary contact for customers, handling inquiries, troubleshooting issues, and delivering comprehensive support to ensure satisfaction and loyalty.

You will document interactions in the CRM, educate customers on product features, and collaborate with sales and technical teams to resolve issues, contributing to a smooth, high-quality customer experience in a fast-paced environment.

Qualifications

• Experience in customer service or technical support environment.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with CRM software and other support tools.
• Clear verbal and written communication with the ability to explain technical concepts simply.

Responsibilities

• Provide exceptional customer service through multiple channels (phone, email, in-person).
• Diagnose and resolve technical/service issues in a timely manner.
• Educate customers on product features and best practices.
• Document all interactions and resolutions in the CRM system.
• Collaborate with sales and technical teams to improve issue resolution and feedback.

Skills

Customer service

Technical troubleshooting

CRM proficiency

Communication

Multitasking

Job description

Placements24 in Cape Town is seeking a proactive Customer Support Specialist to be the primary contact for customers, handling inquiries, troubleshooting issues, and delivering comprehensive support to ensure satisfaction and loyalty.

You will document interactions in the CRM, educate customers on product features, and collaborate with sales and technical teams to resolve issues, contributing to a smooth, high-quality customer experience in a fast-paced environment.