Independent Advisor Relationship Consultant

Firstrand Bank India; Johannesburg; On-site; ZAR 312,000 - 469,000; Full time

Job summary

Firstrand Bank India in Kempton Park is seeking a Relationship Consultant to join our client-focused debt review and financial services team. You will engage with clients, understand their circumstances and guide them through the process with professionalism.

This role demands strong communication, resilience, and a target-driven mindset as you build relationships, handle queries, and contribute to client retention and business growth in a fast-paced environment.

Qualifications

• Matric is essential; a relevant tertiary qualification will be advantageous.
• 23 years' experience in a client-facing, relationship management, sales or financial services environment.
• Experience in debt review, debt counselling, credit, collections or financial services is advantageous.
• Strong verbal and written communication with excellent telephone etiquette.
• Confident negotiator with strong objection-handling and problem-solving abilities.
• Target-driven, resilient and able to work in a fast-paced environment.

Responsibilities

• Engage with new and existing clients to understand their financial circumstances and requirements.
• Guide clients through the debt review process, providing clear and accurate information.
• Build and maintain strong client relationships through regular communication and follow-ups.
• Handle client queries, concerns and objections professionally while working towards suitable solutions.
• Maintain accurate client records and ensure information is captured on internal systems.
• Work towards individual and team targets while contributing to client retention and business growth.

Skills

Verbal comm

Written comm

Phone etiquette

Negotiation

Objection handling

Problem solving

Target driven

Resilience

Fast-paced

Education

Matric essential

Tertiary qualification advantageous

Job description

Our client is an established debt review and financial services business based in Kempton Park, and they are looking for a Relationship Consultant to join their team.

This is a client-facing opportunity for someone who is confident communicating with people, commercially driven and comfortable working in a target-focused environment.

Youll be responsible for engaging with clients throughout their journey, building trust, identifying their needs and ensuring they receive professional and consistent support.

Key Responsibilities

• Engage with new and existing clients to understand their financial circumstances and requirements.
• Guide clients through the debt review process, providing clear and accurate information.
• Build and maintain strong client relationships through regular communication and follow-ups.
• Handle client queries, concerns and objections professionally while working towards suitable solutions.
• Maintain accurate client records and ensure all relevant information is captured on internal systems.
• Work towards individual and team targets while contributing to overall client retention and business growth.

Minimum Requirements

• Matric is essential; a relevant tertiary qualification will be advantageous.
• 23 years' experience in a client-facing, relationship management, sales or financial services environment.
• Previous experience within debt review, debt counselling, credit, collections or financial services will be highly advantageous.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Confident negotiator with strong objection-handling and problem-solving abilities.
• Target-driven, resilient and able to work effectively in a fast-paced environment.

Location: Kempton Park

Full time

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know and we will provide an appropriate accommodation.