Collections Consultant

Network Finance; Gauteng; On-site; ZAR 180,000 - 270,000; Full time

Job summary

Network Finance is seeking a high-performing Collections Consultant for its Kempton Park-based operations in Gauteng. The role focuses on managing challenging conversations, overcoming objections, and driving payment arrangements to meet targets.

Experience in debt review is advantageous but not essential; a proven background in collections or debt recovery and a track record in a target-driven environment are what matter most.

Qualifications

• Proven experience in collections or debt recovery.
• Strong negotiation and objection-handling skills.
• Excellent verbal communication with confident telephone presence.
• Demonstrated ability to work towards and achieve collection targets.
• Resilient personality with the ability to handle rejection and high-pressure conversations.
• Strong numerical ability and good CRM, computer and administrative skills.

Responsibilities

• Contact customers regarding outstanding accounts and drive payment arrangements and collections.
• Negotiate payment solutions while handling objections professionally.
• Work towards individual and team collection targets and performance measures.
• Follow up on outstanding accounts and maintain accurate records of all customer interactions and arrangements.
• Identify appropriate solutions based on customers' financial circumstances while protecting the company's collection objectives.
• Ensure all collection activity and customer information are accurately captured on the CRM and systems.

Skills

Collections

Negotiation

Target-driven

Verbal communication

Resilience

Tools

CRM systems

Job description

Our client is an established debt review and financial services business based in Kempton Park, and they are expanding their internal collections team.

They are looking for a high-performing Collections Consultant who knows how to manage challenging conversations, overcome objections and consistently work towards collection targets.

Experience within debt review is advantageous, but not essential. What matters most is a proven background in collections or debt recovery and a track record of working in a target-driven environment.

Key Responsibilities

• Contact customers regarding outstanding accounts and actively drive payment arrangements and collections.
• Negotiate payment solutions while handling objections and difficult conversations professionally.
• Work consistently towards individual and team collection targets and performance measures.
• Follow up on outstanding accounts and maintain accurate records of all customer interactions and arrangements.
• Identify appropriate solutions based on customers' financial circumstances while protecting the company's collection objectives.
• Ensure all collection activity, customer information and payment arrangements are accurately captured on the relevant CRM and systems.

Minimum Requirements

• Proven experience in collections or debt recovery is essential.
• Strong negotiation, objection-handling and influencing skills.
• Excellent verbal communication skills with confident telephone presence.
• Demonstrated ability to work towards and achieve collection targets.
• Resilient personality with the ability to handle rejection, difficult conversations and high-pressure environments.
• Strong numerical ability together with good CRM, computer and administrative skills.

If you're a results-driven collections professional who thrives on targets, doesn't back down from challenging conversations and knows how to negotiate your way to a result, this could be the opportunity you've been looking for.

Debt review experience is advantageous, but your collections track record is what will set you apart.

Location:

Kempton Park