Inbound Support & Tech Help Specialist

MCI; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MCI is a fast-growing tech-enabled business services company delivering CX, BPO and cloud solutions with on-site and remote agents. We are looking for enthusiastic Customer Service Representatives to provide inbound support, technical assistance, and account management across multiple industries.

You will answer questions, resolve issues, troubleshoot basic tech concerns, and ensure each interaction enhances the customer experience.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Familiarity with Microsoft Office Suite.
• Strong customer service and problem-solving abilities.
• Ability to work independently and collaboratively.
• Reliable with excellent attendance.
• One year of customer service, retail, hospitality, administrative, or contact centre experience.

Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Data entry skills

Typing at least 20 wpm

Microsoft Office

Customer service oriented

Teamwork and collaboration

Attendance reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is a fast-growing tech-enabled business services company delivering CX, BPO and cloud solutions with on-site and remote agents. We are looking for enthusiastic Customer Service Representatives to provide inbound support, technical assistance, and account management across multiple industries.

You will answer questions, resolve issues, troubleshoot basic tech concerns, and ensure each interaction enhances the customer experience.