Inbound Lead Conversion Specialist

WMS Secure; Johannesburg; On-site; ZAR 201,000 - 312,000; Full time

Job summary

A customer-focused service provider in Johannesburg is seeking an Inbound Lead Response Agent. The role involves contacting potential customers from inbound sources and converting inquiries into sales while providing excellent customer experiences. Candidates should have a Matric qualification, at least 3 years of sales experience, and proficiency in English and Afrikaans. The successful individual will possess strong communication and problem-solving skills, along with a target-oriented mindset. This role is crucial for achieving lead conversion and improving campaign performance.

Qualifications

• Minimum Matric qualification required.
• Essential sales experience in telesales or internal sales.
• Knowledge of debt counselling is advantageous.
• English and Afrikaans speaking, with English as the first language.
• 3 years minimum sales, tele sales, and call center experience.
• Experience in financial services, preferably insurance.

Responsibilities

• Contact leads from inbound sources such as website inquiries and ads.
• Understand customer needs and provide product information.
• Qualify leads and update the CRM system accurately.
• Persuade and guide prospects towards conversions.
• Meet daily/weekly targets for calls and conversions.
• Handle sales queries and escalate complex cases.
• Ensure compliance with policies and maintain professionalism.
• Provide feedback on lead quality and campaign performance.

Skills

Strong verbal communication

Persuasive skills

Customer-centric approach

Good organizational skills

Active listening

Basic computer knowledge

Education

Matric

Tools

MS Office

CRM tools

Job description

A customer-focused service provider in Johannesburg is seeking an Inbound Lead Response Agent. The role involves contacting potential customers from inbound sources and converting inquiries into sales while providing excellent customer experiences. Candidates should have a Matric qualification, at least 3 years of sales experience, and proficiency in English and Afrikaans. The successful individual will possess strong communication and problem-solving skills, along with a target-oriented mindset. This role is crucial for achieving lead conversion and improving campaign performance.