Inbound Lead Response / Call Center Agent

Avatar Advisory; Johannesburg; On-site; ZAR 180,000 - 250,000; Full time

Job summary

Avatar Advisory in Johannesburg seeks an Inbound Lead Response Agent to engage potential customers and convert inquiries into sales. This role requires thorough understanding of customer requirements and providing accurate information on products or services.

Ideal candidates will possess a Matric certificate, with at least 3 years of telesales experience, strong communication skills, and a customer-centric approach. A basic understanding of CRM tools and sales in the financial services sector is advantageous.

Qualifications

• Minimum: Matric qualification required.
• 3+ years of sales experience in telesales or internal sales.
• Strong verbal communication skills essential.

Responsibilities

• Call and follow up with leads generated through inbound sources.
• Understand customer needs and provide suitable information.
• Qualify leads and update CRM with accurate customer details.

Skills

Strong verbal communication and persuasive skills

Strong written communication in English

Active listening

Customer-centric approach

Basic computer knowledge (MS Office, CRM tools)

Target-oriented

Education

Matric

Tools

CRM tools

MS Office

Job description

Overview

Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.

Location: Kempton Park

Responsibilities

• Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
• Understand customer needs and provide suitable information on products or services.
• Qualify leads and update CRM with accurate customer details and call outcomes.
• Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
• Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
• Handle sales queries, objections, and escalate complex cases to Management.
• Ensure compliance with company policies and always maintain professionalism.
• Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.

Educational & Experience Requirements

• Minimum: Matric.
• Sales experience in telesales or internal sales is essential.
• Debt counselling knowledge is an advantage.
• English and Afrikaans Speaking (English first language)
• Sales, Tele Sales and Call Centre experience
• Sales (minimum 3 years)
• Financial services, preferably insurance
• Strong verbal communication and persuasive skills

Skills & Competencies

• Strong verbal communication and persuasive skills.
• Strong written communication – English first language required.
• Active listening and ability to build rapport quickly.
• Customer-centric approach with problem-solving mindset.
• Good organizational and follow-up skills.
• Basic computer knowledge (MS Office, CRM tools).
• Target-oriented with ability to work in a fast-paced environment.