Inbound Lead Conversion Specialist

Avatar Advisory; Johannesburg; On-site; ZAR 180,000 - 250,000; Full time

Job summary

Avatar Advisory in Johannesburg seeks an Inbound Lead Response Agent to engage potential customers and convert inquiries into sales. This role requires thorough understanding of customer requirements and providing accurate information on products or services.

Ideal candidates will possess a Matric certificate, with at least 3 years of telesales experience, strong communication skills, and a customer-centric approach. A basic understanding of CRM tools and sales in the financial services sector is advantageous.

Qualifications

• Minimum: Matric qualification required.
• 3+ years of sales experience in telesales or internal sales.
• Strong verbal communication skills essential.

Responsibilities

• Call and follow up with leads generated through inbound sources.
• Understand customer needs and provide suitable information.
• Qualify leads and update CRM with accurate customer details.

Skills

Strong verbal communication and persuasive skills

Strong written communication in English

Active listening

Customer-centric approach

Basic computer knowledge (MS Office, CRM tools)

Target-oriented

Education

Matric

Tools

CRM tools

MS Office

Job description

Avatar Advisory in Johannesburg seeks an Inbound Lead Response Agent to engage potential customers and convert inquiries into sales. This role requires thorough understanding of customer requirements and providing accurate information on products or services.

Ideal candidates will possess a Matric certificate, with at least 3 years of telesales experience, strong communication skills, and a customer-centric approach. A basic understanding of CRM tools and sales in the financial services sector is advantageous.