In-Store Retail Associate & Customer Experience Pro

Clicks Group Limited; Springs; On-site; ZAR 134,000 - 167,000; Full time

Job summary

Clicks Group in Springs is hiring a Store Operations Assistant to execute day-to-day POS activities, assist customers, and promote promotions and clubcard rewards to deliver a positive shopping experience.

You will handle cash accurately, maintain store cleanliness, support merchandising, and act as a brand ambassador with friendly, professional service. Desirable: Grade 12 Maths/English, retail/FMCG experience, strong planning and customer-oriented skills.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.
• Grade 12 maths and english desirable.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers 'feel good and pay less'.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning

Organising

Problem-solving

Customer orientation

Networking

Following instructions

Delivering results

Teamwork

Persuasion

Influencing

Handling pressure

Education

Grade 12 Maths & English

Job description

Clicks Group in Springs is hiring a Store Operations Assistant to execute day-to-day POS activities, assist customers, and promote promotions and clubcard rewards to deliver a positive shopping experience.

You will handle cash accurately, maintain store cleanliness, support merchandising, and act as a brand ambassador with friendly, professional service. Desirable: Grade 12 Maths/English, retail/FMCG experience, strong planning and customer-oriented skills.