In-Store Retail Associate - Customer Service

Clicks Group Limited; Pretoria; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Clicks Group Limited in Pretoria is seeking a retail assistant to support in-store operations at the point of sale, ensuring accurate scanning, payments and clubcard enrolment. The role emphasizes delivering friendly service and maintaining store standards.

You will promote promotions, handle cash responsibly and assist customers with product information, while collaborating with the team to drive sales and a positive shopping experience.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Maths and English at Grade 12 level are desirable.
• Strong planning, organisation and problem-solving abilities.
• Ability to promote promotions and clubcard schemes to customers.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including clubcard rewards.
• To promote Clicks' clubcard and enroll new clubcard members to achieve targets.
• To deliver superior customer service by acting as a brand ambassador and providing friendly, professional service.
• To maintain merchandising and general housekeeping in line with store standards.

Skills

Planning and organising

Problem-solving

Strong customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Coping with pressure

Education

Maths and English Grade 12 level

Job description

Clicks Group Limited in Pretoria is seeking a retail assistant to support in-store operations at the point of sale, ensuring accurate scanning, payments and clubcard enrolment. The role emphasizes delivering friendly service and maintaining store standards.

You will promote promotions, handle cash responsibly and assist customers with product information, while collaborating with the team to drive sales and a positive shopping experience.