In-Store Customer Experience Specialist

Clicks Group Limited

Thohoyandou

On-site

ZAR 90,000 - 130,000

Full time

14 days+

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Job summary

Clicks Group Limited in Limpopo, Thohoyandou, is seeking a customer-facing in-store associate to support POS operations and merchandising, ensuring quick, accurate checkouts and card enrollment. You will promote promotions, assist customers, maintain stock accuracy, and uphold brand standards while delivering friendly service and driving clubcard participation.

Successful candidates bring a basic Maths and English at Grade 12 level, with retail or FMCG exposure preferred, and a proven ability to

Qualifications

Basic maths calculations.
Retail/FMCG background and understanding of merchandising and promotions principles.
Understanding of stock management procedures.
Knowledge of customer service excellence.

Responsibilities

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers 'feel good and pay less'.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.