In-Store Customer Experience Champion

Clicks Group; Benoni; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Clicks Group is seeking a motivated in-store operative to support point-of-sale activities, promote clubcard membership, and deliver friendly customer service. You will handle cash accurately, assist customers with promotions, and maintain product presentation across the store.

The role emphasizes teamwork and adherence to store standards. Desirable candidates possess retail/FMCG experience, a Grade 12 with Maths and English, and strong communication skills to contribute to a positive shopping

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable: Maths and English at Grade 12 level (50%+ min)

Responsibilities

• Efficiently execute all in-store operational activities at the point of sale.
• Maintain high accuracy when scanning merchandise and processing payments, including clubcard rewards.
• Ensure safe cash handling at all times.
• Promote Clicks' clubcard and enroll new members to hit targets.
• Update customers on promotions to boost sales and create a positive shopping experience.
• Deliver superior service as a brand ambassador with a friendly, professional approach.
• Maintain merchandising and housekeeping per store standards.
• Support the group’s vision to be the customer’s first choice health and beauty retailer.
• Maintain up-to-date product knowledge to provide accurate information.

Skills

Planning

Organising

Problem-solving

Customer orientation

Relating & networking

Persuasion

Education

Grade 12 Maths & English

Job description

Clicks Group is seeking a motivated in-store operative to support point-of-sale activities, promote clubcard membership, and deliver friendly customer service. You will handle cash accurately, assist customers with promotions, and maintain product presentation across the store.

The role emphasizes teamwork and adherence to store standards. Desirable candidates possess retail/FMCG experience, a Grade 12 with Maths and English, and strong communication skills to contribute to a positive shopping