In-Store Customer Experience Champion

Clicks Group Limited; Sandton; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Clicks Group Limited in Gauteng, Sandton, is recruiting for a store role focused on service excellence, POS operations and merchandising to deliver a positive customer experience.

You will handle transactions, promote the clubcard, maintain stock and merchandising standards, and provide friendly, professional service.

Desirable: Maths and English at Grade 12; prior retail/FMCG experience is preferred.

Qualifications

• Retail/FMCG background and understanding of merchandising and promotions principles
• Basic maths calculations
• Stock management procedures
• Knowledge of customer service excellence

Responsibilities

• Efficiently execute all operational activities at the point of sale
• Maintain accuracy when scanning merchandise and collecting payment, including clubcard rewards
• Ensure the safe handling of cash at all times
• Promote the Clicks clubcard and enroll new members to achieve targets
• Make customers aware of promotions to positively affect sales and experience
• Deliver superior customer service as a brand ambassador

Skills

Customer orientation

Cash handling

Planning and organising

Problem-solving

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Coping with pressure

Education

Grade 12 maths and english

Job description

Clicks Group Limited in Gauteng, Sandton, is recruiting for a store role focused on service excellence, POS operations and merchandising to deliver a positive customer experience.

You will handle transactions, promote the clubcard, maintain stock and merchandising standards, and provide friendly, professional service.

Desirable: Maths and English at Grade 12; prior retail/FMCG experience is preferred.