In-Store Customer Experience Specialist

Clicks Group Limited; Pretoria; On-site; ZAR 150,000 - 180,000; Full time

Job summary

A leading FMCG retailer in Pretoria seeks a dedicated team member to deliver excellent customer service and manage point of sale operations. The ideal candidate will have experience in a retail environment, strong customer orientation, and effective problem-solving skills. This permanent position offers an opportunity to help shape the retail experience for customers, ensuring they 'feel good and pay less'.

Qualifications

• Experience in a customer facing role within a retail/FMCG store operations environment is desirable.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• Execute all operational activities at the point of sale effectively.
• Ensure accurate scanning and collecting payment for goods.
• Make customers aware of promotions to boost sales.
• Support the Group's vision by living and driving company values.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

A leading FMCG retailer in Pretoria seeks a dedicated team member to deliver excellent customer service and manage point of sale operations. The ideal candidate will have experience in a retail environment, strong customer orientation, and effective problem-solving skills. This permanent position offers an opportunity to help shape the retail experience for customers, ensuring they 'feel good and pay less'.