Retail Sales Associate: POS & Customer Experience

Clicks Group Limited; Durban; On-site; ZAR 111,600 - 167,400; Full time

Job summary

A leading FMCG retailer in Durban is seeking a candidate to efficiently execute operational activities and provide excellent customer service at the point of sale. The role requires strong customer orientation, basic math skills, and an understanding of retail principles. Ideal candidates will have prior experience in customer-facing roles. This position is permanent and aligns with the company's vision of being a preferred health and beauty retailer. Applicants should have a Grade 12 qualification with required math and English scores.

Qualifications

• Experience in a customer-facing role within a retail/FMCG store operations environment is desirable.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Maintain accuracy when scanning merchandise and collecting payments.
• Promote the Clicks' clubcard to achieve membership targets.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and general housekeeping duties.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

A leading FMCG retailer in Durban is seeking a candidate to efficiently execute operational activities and provide excellent customer service at the point of sale. The role requires strong customer orientation, basic math skills, and an understanding of retail principles. Ideal candidates will have prior experience in customer-facing roles. This position is permanent and aligns with the company's vision of being a preferred health and beauty retailer. Applicants should have a Grade 12 qualification with required math and English scores.