In-Store Customer Experience Specialist

Jonsson Workwear; Potchefstroom; On-site; ZAR 90,000 - 130,000; Full time

Job summary

Jonsson Workwear in Potchefstroom is seeking a driven in-store team member dedicated to outstanding customer service. You will connect with customers, understand their needs, and recommend workwear solutions with product knowledge.

Strong communication and collaboration with colleagues are essential to ensure each customer leaves satisfied. The role emphasizes accuracy, timely processing of requests, and a proactive approach to follow-up and commitments, reflecting the brand's service-first

Qualifications

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions that meet customers' needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up, follow through and fulfil commitments.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions that meet customers' needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up, follow through and fulfil commitments.

Skills

Customer service

Product knowledge

Communication

Interpersonal skills

Job description

Jonsson Workwear in Potchefstroom is seeking a driven in-store team member dedicated to outstanding customer service. You will connect with customers, understand their needs, and recommend workwear solutions with product knowledge.

Strong communication and collaboration with colleagues are essential to ensure each customer leaves satisfied. The role emphasizes accuracy, timely processing of requests, and a proactive approach to follow-up and commitments, reflecting the brand's service-first