Customer Support

Jonsson Workwear; Boksburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jonsson Workwear in Boksburg is seeking a driven, professional Customer Support person to be the in-store point of contact. You will greet customers, understand their needs, and recommend the best workwear solutions with confidence.

The role requires presentable appearance, excellent communication, and the ability to adapt to varied customer requirements while delivering a brilliant, customer-centric experience. Applications from designated groups are encouraged.

Qualifications

• Presentable, well-spoken and professional.
• Ability to adapt to customers' needs with empathy.
• Strong product knowledge to suggest suitable solutions.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions that meet needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth customer experience from recommendations to requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up and fulfil commitments consistently.

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Job description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer’s needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Boksburg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.