In-Store Customer Experience Champion

EdUpStairs; Boksburg; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Jonsson Workwear seeks a driven in-store Customer Support professional at our Boksburg outlet. You will be the first point of contact, delivering exceptional service and helping customers find the workwear that best fits their needs.

You will build new connections, share product knowledge to propose effective solutions, and collaborate with colleagues to ensure a smooth shopping experience. Presentable and professional, you will follow through on commitments to wow customers with authentic care.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

Skills

In-store customer service

Communication skills

Retail product knowledge

Job description

Jonsson Workwear seeks a driven in-store Customer Support professional at our Boksburg outlet. You will be the first point of contact, delivering exceptional service and helping customers find the workwear that best fits their needs.

You will build new connections, share product knowledge to propose effective solutions, and collaborate with colleagues to ensure a smooth shopping experience. Presentable and professional, you will follow through on commitments to wow customers with authentic care.