In-Store Customer Experience Specialist

Jonsson Workwear; Boksburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jonsson Workwear in Boksburg is seeking a driven, professional Customer Support person to be the in-store point of contact. You will greet customers, understand their needs, and recommend the best workwear solutions with confidence.

The role requires presentable appearance, excellent communication, and the ability to adapt to varied customer requirements while delivering a brilliant, customer-centric experience. Applications from designated groups are encouraged.

Qualifications

• Presentable, well-spoken and professional.
• Ability to adapt to customers' needs with empathy.
• Strong product knowledge to suggest suitable solutions.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions that meet needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth customer experience from recommendations to requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up and fulfil commitments consistently.

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Job description

Jonsson Workwear in Boksburg is seeking a driven, professional Customer Support person to be the in-store point of contact. You will greet customers, understand their needs, and recommend the best workwear solutions with confidence.

The role requires presentable appearance, excellent communication, and the ability to adapt to varied customer requirements while delivering a brilliant, customer-centric experience. Applications from designated groups are encouraged.