In-Store Customer Experience Specialist

Jonsson Workwear; Paarl; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Jonsson Workwear is seeking a driven, customer-obsessed individual to join our Paarl store as an in-store point of contact. You will be presentable, well-spoken and professional, always prepared to wow customers with authentic consideration and charisma.

Ideal candidates provide exceptional in-store service, build connections, use product knowledge to suggest solutions, and collaborate with colleagues to ensure a smooth customer experience.

Qualifications

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

Skills

Customer service

Communication

Interpersonal skills

Product knowledge

Job description

Jonsson Workwear is seeking a driven, customer-obsessed individual to join our Paarl store as an in-store point of contact. You will be presentable, well-spoken and professional, always prepared to wow customers with authentic consideration and charisma.

Ideal candidates provide exceptional in-store service, build connections, use product knowledge to suggest solutions, and collaborate with colleagues to ensure a smooth customer experience.